Contact Us

Whether you have a question about square-metre pack coverage for flooring and tiles, profile dimensions for our wall panels and cladding, timber specifications for woodcraft items, or the status of an existing delivery, the customer support team at Tobridgeroad is here to assist you.

Direct Contact Information

• Brand Name: Tobridgeroad
• Business Type: Independent British Building Materials Retailer (Sole Trader)
• Business Contact Address: 45-47 Tower Bridge Rd, London SE1 4TL, United Kingdom
• Returns Address: 45-47 Tower Bridge Rd, London SE1 4TL, United Kingdom
• Telephone: +44 20 7403 3480
• Email: support@tobridgeroad.com
• Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)

Weekends and Bank Holidays: Our customer service desk and dispatch warehouse are closed on Saturdays, Sundays and applicable UK bank holidays. Messages received outside our published operating hours are handled on the next working day.

How We Handle Your Enquiries

Pre-Purchase Technical & Coverage Guidance

If you need to confirm the thickness or tongue-and-groove width of a wall cladding panel, the pack coverage of floor tiles, or the timber species of a woodcraft moulding, please email us with the product name and your question. Our team will help you check the relevant product specifications.

Order and Tracking Enquiries

For enquiries about an existing order, please include your order number and the email address used at checkout. This helps our team identify your shipment and assist with delivery and tracking questions promptly.

Email Response Time

We respond to email enquiries within one business day, Monday to Friday, excluding applicable UK bank holidays.

Ecommerce Platform Information

Our online store, tobridgeroad.com, uses the SHOPLINE platform to support our ecommerce operations.

The following details identify our ecommerce platform provider and are provided for reference. For questions concerning products, orders, deliveries, returns or refunds, please contact Tobridgeroad using the customer service details above.

• Platform Provider: SHOPLINE HOLDINGS LIMITED
• Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
• Provider Telephone: +852-81207281
• Provider Email: support@shopline.com

For assistance with an order or any aspect of your shopping experience, please contact our customer support team directly using the details provided on this page.