Delivery & Shipping Policy
At Tobridgeroad, we provide clear delivery and shipping information for our range of woodcraft components, wall panels and cladding, and flooring and tiles. All orders placed through tobridgeroad.com are dispatched in reinforced, edge-protected packaging using tracked delivery services within the United Kingdom.
1. Delivery Rates & UK Coverage
- Orders of £100.00 and Over: Free Tracked Delivery (£0.00) on all UK orders where the product subtotal reaches or exceeds £100.00.
- Orders Under £100.00: Standard Tracked Delivery is charged at a flat rate of £15.00.
- Delivery Coverage: We deliver throughout the entire United Kingdom, including England, Scotland (including the Scottish Highlands), Wales, Northern Ireland and UK offshore islands. There are no excluded postcodes. We do not currently deliver outside the United Kingdom.
2. Order Processing, Handling and Transit Times
Our standard order processing and delivery schedule is outlined in the table below:
| Fulfilment Stage | Standard Timeframe | Details |
|---|---|---|
| Order Cut-Off | 2:00 PM UK local time (GMT/BST), Monday to Friday | Orders placed before 2:00 PM enter our processing queue on the same working day. Orders placed after the cut-off enter the queue on the next working day. |
| Handling Time | 1–2 business days | Orders are processed and dispatched Monday to Friday. Handling includes batch verification, corner and edge protection for panels and tiles, and heavy-duty carton sealing. |
| Transit Time | 3–5 business days | Estimated carrier transit time after dispatch, Monday to Friday. |
| Estimated Total Delivery Time | 4–7 business days | Combined estimated handling and transit time, subject to the applicable order cut-off and working-day calculation. |
| Weekends and Bank Holidays | Excluded | Saturdays, Sundays and applicable UK bank holidays are not counted as business days for processing or transit. |
All delivery times are estimates rather than guaranteed arrival dates. The order cut-off determines when processing begins, and orders placed after the cut-off begin processing on the next working day. We recommend waiting until your materials have arrived and been inspected before booking third-party tradespeople or installers.
3. Dispatch Confirmation and Tracking
When your parcel leaves our dispatch facility, we will send a dispatch confirmation email containing the carrier name, tracking number and a direct tracking link.
Each parcel also includes a packing slip and a pre-printed, prepaid return shipping label inside the package.
Our tracked delivery services are provided by Royal Mail, DPD, Parcelforce or Evri. The carrier is selected according to parcel weight, panel length, dimensions and delivery destination.
4. Delivery Addresses and Missed Deliveries
Address Accuracy
Please ensure that your house number, street name and UK postcode are correct when placing your order. If you identify an error before dispatch, contact us as soon as possible at support@tobridgeroad.com or +44 20 7403 3480.
Address changes may not be possible once a parcel has been dispatched, but our team will assist where a correction remains available.
Missed Deliveries
If delivery cannot be completed, the carrier will provide available instructions for redelivery, collection or other delivery arrangements. Where a further delivery attempt is required, we will arrange free redelivery in accordance with our delivery arrangements.
Delayed or Missing Parcels
If your order has not arrived within 7 business days of the order date, please contact our customer support team. We will investigate the shipment with the carrier and keep you informed of the outcome.
If the parcel is confirmed lost in transit, we will arrange a replacement or a full refund in accordance with our policy and applicable consumer law.
5. Contact Us About Delivery
- Store Name: Tobridgeroad
- Business and Returns Address: 45-47 Tower Bridge Rd, London SE1 4TL, United Kingdom
- Telephone: +44 20 7403 3480
- Email: support@tobridgeroad.com
- Customer Support Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)
Messages received outside these hours are handled on the next working day. Our customer service desk and dispatch warehouse are closed on Saturdays, Sundays and applicable UK bank holidays.
For questions about an existing order, please include your order number and the email address used at checkout to help us identify your shipment.